Troubleshooting guide:
Troubleshooting Guide – FarSync X25 T-Series – Windows
Introduction
This guide is suitable for the T-Series FarSync X.25 product for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows 8. Where actions are version specific, this is noted in the action. If you find the guide has helped solve your problem then please let us know; also, if you have some suggestions for improving the guide we will be pleased to hear from you; just send an email to moc.etisraf@troppus.
Quicklinks
Line activation problems
Call establishment problems
Data transfer problems
Installation / Loading
| Problem Symptom | Possible Cause(s) | Action |
|---|---|---|
| The FarSync PCI Adapter driver will not start | The FarSync T-Series adapter is faulty. | The T-Series cards are very reliable, the adapter is unlikely to be faulty. Try downloading and running the FarSync T-Series card test software to check the card (note: you will need to reboot the PC into DOS before running the card test software). If, however, you do believe it to be faulty please return the adapter to Farsite for repair or replacement. |
| The slot is which the FarSync T-Series adapter has been installed is damaged. | Try installing the adapter in another slot. It is advisable to uninstall and reinstall the FarSync software with the card in its new location. |
|
| The adapter is not making good electrical contact with the PCI slot. | Make sure that the contacts are clean. If necessary, also try installing the adapter in another slot - if you do so, uninstall and reinstall the software. | |
| The FarSync driver files are somehow corrupted or missing. | Uninstall and reinstall the FarSync software. | |
| The original CD-ROM supplied with the product cannot be read without errors | The FarSync product CD-ROM has become damaged or the CD reader being used is out of alignment or faulty. | Download the drivers from the FarSite web site, see Software Downloads |